12645 E 71st Street S Derby, KS 67037
Insured ~ Derby Chamber of Commerce ~ IICRC certified ~ GC licensed
Call:316-272-6849
Vortex Air Duct Cleaning

Terms & Conditions and Privacy Policy

Last Updated: October 5, 2026

Company Name: Stormbright llc

Website: http://vortexductcleaning.com

1. Program Description and Acceptance of Terms

Stormbright llc ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

  • Service-related alerts and reminders.
  • Customer support and scheduling updates.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

  • Program / Brand Name(s): "Stormbright llc Customer Communications"
  • Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP):

  • To stop receiving text messages from a Program, reply "STOP" to any message we send you.
  • After you send "STOP," we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

  • If you need assistance with a Program, reply "HELP" to any message or contact us using the information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8 ("Privacy Policy").

8. Privacy Policy

8.1 Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.

The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

8.2 Information We Collect

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

8.2.1 Information You Provide Voluntarily

When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program—we may collect information you choose to provide, including:

  • Identifiers and contact information (such as name, email address, phone number, and mailing/service address).
  • Service request and project details (such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide).
  • Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us).
  • Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request.
  • Any other information you choose to submit.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

8.2.2 Information Collected Automatically

When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:

  • IP address and general location information (such as city/state inferred from IP address).
  • Device and browser information (such as browser type, operating system, device type, and language settings).
  • Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages).
  • Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.

This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.

8.2.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the Website.

Examples include:

  • Analytics tools (for example, Google Analytics) to understand Website traffic and usage.
  • Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of marketing campaigns and deliver ads.
  • Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service.
  • Chat and messaging tools to support customer communications and improve responsiveness.

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website. See Section 8.5 for more information.

8.3 How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:

  • Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.
  • Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
  • Administer post-project survey, NPS, and feedback Programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.
  • Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed.
  • Operate, maintain, and improve the Website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
  • Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.
  • Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.
  • Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).

8.4 Communications and Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in Sections 1–6 and 8.3.

8.4.1 SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to:

  • Your current or past projects or services.
  • Satisfaction surveys and NPS requests.
  • Qualitative feedback requests about work performed.
  • Invitations to leave public reviews.
  • Service-related messages and, where permitted, limited promotional messages related to our services.
  • Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP.
  • For help, reply HELP or contact us using the information in Section 6.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.

8.5 Cookies, Interest-Based Advertising, and Your Choices

8.5.1 Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.

If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

8.5.2 Analytics and Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy.

8.5.3 Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of "sharing" for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the Website).

8.5.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

8.6 Sharing and Disclosure of Information

We may disclose information collected through the Website and Programs in limited circumstances as described below. We do not sell personal information.

8.6.1 Service Providers

We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review-request platforms, messaging platforms, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. All categories of sharing described in this Section exclude mobile contact information and text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law.

8.6.2 Legal and Safety

We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.

8.6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

8.7 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 6.

8.8 Links to Other Websites

The Website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

8.9 Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate

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Featured reviews
Very easy to work with. Great customer service ! Will definitely use them again , if needed.
Catalina McNanyCatalina McNany
The two guys that came to our house to clean out our air ducts and clean out our dryer duct, were VERY polite, VERY professional, VERY thorough, and cleaned up after themselves too! I would highly recommend VORTEX!
Tracy RyanTracy Ryan
Thank you for confirming our concerns about mold!
Amanda LangeAmanda Lange
Shawn was very helpful. Good communication, prompt response, provided tips for next steps and potential future needs. Went above and beyond.
CassandraCassandra
Very efficient. Courteous and professional
cindy baumancindy bauman
The guys were prompt and worked very hard. Showed us the before and after pictures.
VenetaVeneta
Would fully recommend this company and their team
Joel LightJoel Light
Two gentlemen were polite, efficient and completed with no mess left behind.
john boothjohn booth
Very professional. Cleaned dryer vent. Very happy with the service.
Terri LonerganTerri Lonergan
Nice hardworking professional staff
michael biggsmichael biggs
They were quick but thorough. They showed me pictures along the way. My biggest problem was air pressure and after they left my air pressure was back to what it was supposed to be at. Highly recommend.
Aaron McCoshAaron McCosh
We had our air ducts cleaned. Both workmen were professional and respectful. They completed the work in a reasonable amount of time. We would recommend them and use them again.
Elaine PowerElaine Power
My experience was great! Not the outcome I had hoped for, but I would still recommend 10/10. My duct system needed more than Vortex could do, so they let me know and I wasn't charged a penny.
Dayla DollDayla Doll
Vortex is a one of a kind business that truly went above and beyond to help me out, they were always professional, knowledgeable, and very quick to respond. When my basement first flooded I had no idea what to do, I called Vortex and they came out same day and got everything taken care of and have been there to help me every time my basement has flooded. You can rely on Vortex and know that they’ll get you and your home taken care of and put back together so you can breath easy and keep on living your life after an awful event like flooding in your home. Thank you Vortex!
Joshua PackJoshua Pack
Shawn was honest about what needed repairing and also worked diligently and swiftly. He was clear in his communication with me about everything in the plan going forward.
Kelly MorrishKelly Morrish
They're awesome. I'm a retired contractor from Florida, so I am very picky. They did a great job family owned business, totally recommend them a million percent.
CHARLIE SLATERCHARLIE SLATER
Our experience with Vortex was great. Techs were friendly, professional and thorough with our home and dryer vent cleaning. I paid what I was quoted on the phone.They left everything clean and I’m very happy with how easy it was to get this done. You know how some businesses make doing business with them very hard and painful? This is definitely is not one of those businesses. I would highly recommend them.
susie englishsusie english
Very pleasant crew Gavin is a great leader he was polite and very respectful he is considerate of the home owner and their needs. Highly recommend him
Tony KrizekTony Krizek
Very professional, friendly! Will contact them in the future for other services
Cindy PaulyCindy Pauly
They're always so professional and polite.
Abby BeardAbby Beard
Great experience with the Vortex team providing a phenomenal cleaning service. The crew took the time to explain what they were doing and were very respectful! Thank you to Vortex, I highly recommend!
Marcus HoughtonMarcus Houghton
Gavin did an incredible job and went above and beyond to help me out. Great work!
Anna BaileyAnna Bailey
Guys did a great job on the ducts and were very diligent! I was impressed.
Cindy NeisesCindy Neises
I appreciated working with everyone at Vortex from start to finish. I experienced excellent and prompt customer service when setting up our duct cleaning appointment. I experienced professional, practical, friendly, and efficient service from Bryson. We will be repeat customers of Vortex!
Ashley AngellAshley Angell
Gavin and the Vortex team were great to work with! They worked with me on a quick turnaround time which I appreciated. Gavin was very communicative and explained his processes to me with friendliness and patience. He cleaned up thoroughly afterwards and took great care of our new home! I would recommend to anyone who is looking to support local for air duct and dryer vent cleaning at fair pricing!
VyandDamienVyandDamien
I recommend Vortex Air Duct Cleaning! They were very easy to schedule, and they can give you an estimate over the phone based on how many ducts are in the house! Bryson and Rocky showed up on time, were very patient with our questions, and they did a great job cleaning out our HVAC ductwork! They also did a good job cleaning up whatever messes the cleaning process created.
Curtis CrawfordCurtis Crawford
Great job by the guys!!!
Larry HattebergLarry Hatteberg
Emily and (forgot his name) did a great job. Communication the office is not good.
Kenneth MillsKenneth Mills
Emily and Rocky did a great job!!!
Janet SmithJanet Smith
Excellent experience. Highly recommended!
Larry CracraftLarry Cracraft
Great service, good communication, on time, explained things well. Very friendly
Kim SwisherKim Swisher
I appreciate the competency and friendliness of your employee.
Jane SchmidtJane Schmidt
Emily and her crew did an excellent job of cleaning out my house's duct work. Explained the process thoroughly and then got busy. I'm breathing easier now!
Arleta WiebeArleta Wiebe
Efficient and professional!
Renee BowlesRenee Bowles
Excellent family-owned company. Service, communication, ethics——all superlative. If you need vents done, this is the company to use. Outstanding.
David KaufmanDavid Kaufman
Great experience! The team was professional, on time, and did a thorough job cleaning my air vents. Highly recommend!
Pamela WebbPamela Webb
I have Matt clean carpets, vents & water remediation in all of my rental properties and in my own home. He does a fantastic job. He is very professional and on time. I would highly recommend his services to everyone.
Annette CarsonAnnette Carson
I cannot say enough great things about Emily and Bryson at Vortex! We had our air ducts cleaned after construction work in our home, and they exceeded every expectation. From the moment they arrived, they were friendly, professional, and incredibly knowledgeable. Our ductwork was very dirty and hadn't been cleaned since the house was built in 1975, so we knew it was a big job. Their cleaning process was extremely thorough, and they even provided before-and-after photos. The difference was amazing—the ducts looked practically brand new! What impressed me just as much was how respectful they were of our home. They cleaned up so well afterward that you couldn't even tell they had been there. The pricing was also the best part. I had put off having our ducts cleaned for years because I assumed it would be very expensive, but I was pleasantly surprised by how affordable it was. Even better, they provided an accurate quote over the phone and didn't try to upsell or add unexpected charges once they arrived. Honest, professional, thorough, and reasonably priced—Vortex has earned a customer for life. Highly recommend Emily and Bryson to anyone considering duct cleaning! 5 Stars!
Tina ThorntonTina Thornton
I can’t say enough good about this experience! They came out to our house within a few days. Called back when they said they would. Guys were knowledgeable, kind and courteous! They did a great job cleaning up also!
Lori BebermeyerLori Bebermeyer
Extremely courteous and very professional. Communicated everything before proceeding with work. Highly recommend Vortex.
John RodenJohn Roden
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